Legal
Privacy Policy
Last updated: July 29, 2026
TICU.TV (“we,” “us,” or “our”) operates the TICU.TV website (the “Service”). This page explains how we collect, use, and protect your personal information.
By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide
When you create an account, purchase a course, or contact us, we collect:
- Name and email address
- Account credentials (password — stored as a salted hash)
- Billing information (processed securely by Stripe — we never store full card numbers)
- Any content you submit via contact forms, topic requests, or feedback
1.2 Information Collected Automatically
When you visit the Service, we automatically collect:
- IP address, browser type, device information
- Pages visited, time spent, and navigation patterns
- Referral source (how you found the site)
2. How We Use Your Information
We use collected information for the following purposes:
- To provide and maintain the Service — deliver courses, templates, and tools
- To process payments and manage subscriptions
- To communicate with you — send course updates, account notifications, and support responses
- To improve the Service — analyze usage patterns and fix issues
- To detect and prevent fraud, abuse, or security incidents
- To comply with legal obligations
3. Third-Party Services
We use trusted third-party services to operate the Service. Each has its own privacy policy:
| Service | Purpose | Data shared |
|---|---|---|
| Stripe | Payment processing | Name, email, billing address, card details (tokenized) |
| Clerk | Authentication | Email, name, account credentials, login metadata |
| Supabase | Database & storage | Account data, course progress, user content |
| Resend | Email delivery | Email address, message content |
| Vercel | Hosting & analytics | IP address, page views, performance data |
4. Cookies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data sent to your browser from a website.
Types of cookies we use:
- Essential cookies — required for authentication and site functionality (Clerk session cookies)
- Preference cookies — remember your settings and course progress
- Analytics cookies — help us understand how visitors use the site (Vercel Analytics)
You can control cookies through your browser settings. Disabling essential cookies may prevent the Service from functioning properly. See our Cookie Policy for full details.
5. Data Storage & Security
Your data is stored securely on Supabase (database) and Vercel (hosting infrastructure), both of which maintain industry-standard physical and digital security measures including encryption at rest and in transit.
We implement commercially reasonable security practices to protect your data, including:
- SSL/TLS encryption for all data in transit
- Password hashing (bcrypt or similar)
- API keys and secrets stored as environment variables, never in code
- Regular security updates and dependency audits
No method of transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. When you delete your account, we delete or anonymize your personal data within 30 days, unless we are required to retain it for legal, tax, or fraud-prevention purposes.
Payment records may be retained longer to comply with financial regulations and tax obligations.
7. Your Rights
Depending on your jurisdiction, you have the following rights regarding your personal data:
- Access — request a copy of the data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Deletion — request deletion of your data (subject to legal retention requirements)
- Portability — request transfer of your data in a machine-readable format
- Objection — object to processing of your data for analytics or marketing
- Withdrawal of consent — withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at admin@ticu.tv. We will respond within 30 days.
8. Children's Privacy
The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us and we will take steps to delete that information.
9. Changes to This Policy
We may update our Privacy Policy from time to time. Material changes will be notified via email (if you have an account) or by posting a notice on the Service. The “Last updated” date at the top of this page reflects the most recent revision.
Your continued use of the Service after changes constitutes acceptance of the updated policy.
10. Contact
If you have questions about this Privacy Policy, please contact us:
- Email: admin@ticu.tv
- Website: ticu.tv/contact